Finnish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Comprehensive Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career Development Opportunities

Modern Workplace

Job summary

Mercier Consultancy Group is actively sourcing a Finnish Speaking Customer Service Agent for an on-site role in Sofia, Bulgaria. You will handle premium customer support via phone, email and chat in Finnish, collaborate with international colleagues, and contribute to achieving KPIs.

The position includes fully paid relocation, comprehensive health insurance, paid training, and a monthly performance bonus. English proficiency and EU work rights are required, and prior customer-facing experience

Qualifications

• Native or fluent Finnish (spoken and written).
• EU work rights (passport or permit) mandatory.
• Proficiency in English to engage with a global team.
• Strong communication skills and a passion for customer support.
• Ability to relocate to Sofia for an on-site role in Bulgaria.
• Previous customer-facing experience is advantageous.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions for data accuracy.
• Collaborate with international team members to improve support workflows.
• Participate in ongoing training to master product knowledge and service protocols.
• Achieve individual and team-based KPIs to maximize performance.
• Represent the client brand with professionalism, empathy and a solution-oriented mindset.

Skills

Finnish

English proficiency

Communication skills

Customer-facing experience

Job description

Finnish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions and professional guidance, ensuring our candidates thrive in their new careers while navigating the global job market with ease.

Job Overview

We are currently sourcing exceptional talent for a Finnish Speaking Customer Service Agent position in Bulgaria, located in the heart of Sofia. This is an outstanding opportunity to join a growing international team within the vibrant Customer Support Services sector, offering a perfect blend of professional growth and an exciting new life abroad.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish‑speaking clientele.

• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services environment.

• Maintain detailed records of customer interactions to ensure accurate data management and service optimization.

• Collaborate with international team members to share insights and improve overall support workflows.

• Participate in ongoing training to master product knowledge and service excellence protocols.

• Achieve individual and team‑based KPIs to maximize performance and service quality.

• Represent the client brand with professionalism, empathy, and a solution‑oriented mindset.

• Native or fluent Finnish (spoken and written).

• Valid EU passport or right to work in the EU (mandatory).

• Professional proficiency in English to engage with our global team.

• Strong communication skills and a passion for the Customer Support Services industry.

• Ability to relocate to Sofia for this on‑site Finnish Speaking Customer Service Agent position in Bulgaria.

• Previous experience in customer‑facing roles is highly advantageous.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your individual targets.
• Long‑term career development prospects within one of the best jobs in Bulgaria.
• A modern, collaborative, and inclusive workplace environment.

Life in Bulgaria

Choosing to pursue one of our Finnish‑speaking jobs means embracing a high quality of life in Sofia, a city where rich history meets modern innovation. Bulgaria offers a favorable climate, a remarkably low cost of living, and a welcoming expat community that makes settling into your new life in Bulgaria effortless and enjoyable.

By securing a Finnish Speaking Customer Service Agent position in Bulgaria, you will enjoy a vibrant culinary scene, diverse cultural landmarks, and proximity to stunning mountain resorts and seaside escapes. Bulgaria is rapidly becoming a top destination for international professionals who value both career advancement and a balanced, adventurous lifestyle.