Swedish Customer Advisor - Lisbon, Portugal

Foundever®; Porto; On-site; EUR 10,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Private healthcare & dental insurance

Job summary

Foundever is seeking a Swedish Customer Advisor to join our Lisbon, Portugal team. The role focuses on delivering first-contact resolutions and high-quality customer support via written and phone channels.

Candidates must be native or fluent in Swedish with excellent English, strong communication skills, and a willingness to relocate to Portugal for an on-site position. Relocation assistance and long-term growth opportunities are provided.

Qualifications

• Swedish language proficiency at native or fluent level (C2).
• Advanced English proficiency (C1).
• Strong communication skills for phone and written interactions.
• Analytical and problem-solving abilities with attention to detail.

Responsibilities

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships with customers in a courteous and professional manner.

Skills

Swedish

English

Communication

Customer service

Problem solving

Job description

Do you want to contribute to an outstanding customer representative service?
Are you Swedish native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)
• Relocation package
• Competitive wages ranging from €920.00 to €1,660
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Swedish Customer Advisor - Lisbon, Portugal Lisboa, Port, PT