Estonian-Speaking Support Agent|Onsite Sofia (Relocation)

Mercier Consultancy Group; Portugal; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Fully Paid Relocation

Training Provided

Health Insurance

Performance Bonus

Career Progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent to join our Sofia-based team. The role requires native or fluent Estonian and strong English; on-site relocation is supported with a full relocation package.

You will handle inquiries via phone, email, and live chat, document interactions in our CRM, and collaborate with colleagues to improve service quality. Fully paid training and health insurance are provided, along with a performance bonus and clear career

Qualifications

• Estonian language fluency is mandatory.
• English proficiency is required to communicate within a diverse team.
• Experience in Customer Support is preferred but not required.
• Proficiency with CRM systems is expected.

Responsibilities

• Provide exceptional support to Estonian-speaking clients via phone, email, and live chat.
• Resolve inquiries with accuracy and empathy.
• Maintain high customer satisfaction by delivering timely information.
• Document interactions in the CRM system.
• Stay updated with product changes and support procedures.
• Collaborate with teams to improve service quality.

Skills

Estonian language proficiency

English proficiency

Customer service

CRM usage

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent to join our Sofia-based team. The role requires native or fluent Estonian and strong English; on-site relocation is supported with a full relocation package.

You will handle inquiries via phone, email, and live chat, document interactions in our CRM, and collaborate with colleagues to improve service quality. Fully paid training and health insurance are provided, along with a performance bonus and clear career