Estonian Solutions Consultant (Sofia) – Relocation & Perks

Recruitment By Ierotheos

Portugal

On-site

EUR 20,000 - 27,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Relocation concierge

Performance bonus

And Much More

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Solutions Consultant to join our client’s Customer Support Services in Sofia, Bulgaria. You will serve Estonian-speaking clients, delivering high-quality solutions via phone, email, and chat, and collaborating with international teams to meet KPIs.

The role offers fully paid training, health insurance, and a comprehensive relocation package to help you settle in quickly, with on-site work in Sofia and EU-right-to-work required.

Qualifications

Native or fluent Estonian (spoken and written).
Proficiency in English for professional communication.
Previous experience in Customer Support is advantageous.
Valid EU passport or right to work in the EU.
On-site work in Sofia, Bulgaria.

Responsibilities

Act as the primary contact for Estonian-speaking clients in Customer Support.
Provide high-quality solutions via phone, email and chat.
Maintain understanding of service protocols for professional interactions.
Analyze customer feedback to improve service quality.
Collaborate with international teams to meet KPIs in customer support.
Document all engagements and resolutions accurately.

Skills

Estonian language

English language

Customer service

Problem solving

Job description

The role offers fully paid training, health insurance, and a comprehensive relocation package to help you settle in quickly, with on-site work in Sofia and EU-right-to-work required.

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