Estonian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Fully Paid Relocation

Training Provided

Health Insurance

Performance Bonus

Career Progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent to join our Sofia-based team. The role requires native or fluent Estonian and strong English; on-site relocation is supported with a full relocation package.

You will handle inquiries via phone, email, and live chat, document interactions in our CRM, and collaborate with colleagues to improve service quality. Fully paid training and health insurance are provided, along with a performance bonus and clear career

Qualifications

• Estonian language fluency is mandatory.
• English proficiency is required to communicate within a diverse team.
• Experience in Customer Support is preferred but not required.
• Proficiency with CRM systems is expected.

Responsibilities

• Provide exceptional support to Estonian-speaking clients via phone, email, and live chat.
• Resolve inquiries with accuracy and empathy.
• Maintain high customer satisfaction by delivering timely information.
• Document interactions in the CRM system.
• Stay updated with product changes and support procedures.
• Collaborate with teams to improve service quality.

Skills

Estonian language proficiency

English proficiency

Customer service

CRM usage

Tools

CRM software

Job description

Estonian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we are proud to facilitate career-defining opportunities for multilingual professionals globally.

Job Overview

We are currently seeking a motivated professional for an Estonian Speaking Customer Service Agent position in Bulgaria, based in the vibrant capital of Sofia. This role within the Customer Support Services industry offers the perfect blend of career progression, cultural immersion, and an inclusive international work environment.

Key Responsibilities

• Deliver exceptional support to Estonian-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat channels with precision and empathy.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Collaborate with internal teams to improve overall service quality and efficiency in this Estonian-speaking job.
• Document all interactions meticulously within the company’s CRM system to ensure seamless service delivery.
• Adapt quickly to evolving product updates and industry-standard support procedures.
• Contribute to the positive and energetic atmosphere of the office while pursuing excellence in your daily tasks.
• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse team.
• Valid EU passport, enabling seamless relocation to Bulgaria for this on-site position.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Strong problem-solving skills and a genuine passion for helping people.
• Resilience and a proactive attitude towards professional development.

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and temporary hotel stay).
• Lucrative Monthly Performance Bonus based on your individual achievements.
• And Much More, including team events and a clear path for internal career progression.

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a modern, rapidly growing economy. Sofia is a city that never sleeps, offering a fantastic climate, a vibrant nightlife, and a welcoming community that makes it one of the most exciting hubs for international talent in Europe. Living in Bulgaria provides a perfect balance of affordability and a high quality of life that is hard to find elsewhere.

Beyond the professional benefits, Bulgaria offers breathtaking landscapes, ranging from the majestic Vitosha mountain range to beautiful coastal retreats. When you accept this Estonian Speaking Customer Service Agent position in Bulgaria, you are not just getting a job; you are embracing a new lifestyle. Enjoy incredible local cuisine, a low cost of living, and the warm hospitality for which Bulgaria is famously known.