Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Relocation concierge

Performance bonus

And Much More

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Solutions Consultant to join our client’s Customer Support Services in Sofia, Bulgaria. You will serve Estonian-speaking clients, delivering high-quality solutions via phone, email, and chat, and collaborating with international teams to meet KPIs.

The role offers fully paid training, health insurance, and a comprehensive relocation package to help you settle in quickly, with on-site work in Sofia and EU-right-to-work required.

Qualifications

• Native or fluent Estonian (spoken and written).
• Proficiency in English for professional communication.
• Previous experience in Customer Support is advantageous.
• Valid EU passport or right to work in the EU.
• On-site work in Sofia, Bulgaria.

Responsibilities

• Act as the primary contact for Estonian-speaking clients in Customer Support.
• Provide high-quality solutions via phone, email and chat.
• Maintain understanding of service protocols for professional interactions.
• Analyze customer feedback to improve service quality.
• Collaborate with international teams to meet KPIs in customer support.
• Document all engagements and resolutions accurately.

Skills

Estonian language

English language

Customer service

Problem solving

Job description

Estonian Speaking Solutions ConsultantAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. As a leader in the BPO sector, we specialize in placing top-tier professionals into high-impact roles, ensuring career excellence and organizational growth.

Job Overview

We are currently seeking a talented individual for the Estonian Speaking Solutions Consultant position in Bulgaria. This role is a vital component of our client’s Customer Support Services division, offering a fantastic opportunity for those looking to advance their career while living abroad in a vibrant European hub.

Key Responsibilities

• Act as the primary point of contact within the Customer Support Services department for Estonian-speaking clients.

• Provide expert, high-quality solutions to complex client inquiries via phone, email, and chat.

• Maintain a deep understanding of service protocols to ensure professional and efficient interactions.

• Analyze customer feedback to suggest improvements for service quality and internal processes.

• Collaborate with international teams to meet and exceed key performance indicators (KPIs) in the Customer Support Services industry.

• Ensure accurate documentation of all customer engagements and resolutions.

• Contribute to the positive and solution-oriented culture of the international support center.

• Native or fluent Estonian (spoken and written).

• Proficiency in English for professional communication.

• Previous experience in Customer Support Services is considered a significant advantage.

• Strong problem-solving skills and a passion for delivering premium customer experiences.

• Valid EU passport or right to work in the EU (mandatory).

• Availability to work on-site in Sofia for this Estonian Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More

Choosing one of our Estonian-speaking jobs means embracing a high quality of life in Sofia. Bulgaria is a beautiful nation that perfectly blends historic charm with a modern, fast-growing economy, offering a warm Mediterranean climate and a vibrant social scene that attracts expatriates from around the globe. Those seeking jobs in Bulgaria will find an affordable cost of living coupled with excellent modern infrastructure.

Beyond the professional benefits, Bulgaria offers a rich culinary landscape and stunning natural landscapes ranging from rugged mountains to seaside retreats. As you transition into this Estonian Speaking Solutions Consultant position in Bulgaria, our expert concierge team ensures a seamless move, allowing you to focus on enjoying the friendly, welcoming culture that defines life in Bulgaria.