Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 18,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Paid training

Performance bonus

Sofia office

Career progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Solutions Consultant to join our on-site team in Sofia, Bulgaria. The ideal candidate will provide expert customer support, deliver high-quality consultancy, and help improve service standards while collaborating with cross-functional teams.

Fluency in Estonian is mandatory, with proven customer support experience and EU work eligibility. Willingness to relocate and work on-site in a dynamic, KPI-driven environment is required.

Qualifications

• Native or fluent Estonian (spoken and written) is mandatory.
• Valid EU passport or eligibility to work in the European Union.
• Proven experience in Customer Support Services or a similar client-facing role.

Responsibilities

• Act as the primary point of contact for Estonian-speaking clients, ensuring high-quality resolution within Customer Support Services.
• Provide high-level consultancy and troubleshooting to resolve complex inquiries.
• Maintain accurate records of customer interactions for continuous service improvement.
• Collaborate with cross-functional teams to identify and resolve systemic issues affecting end-user experience.
• Strive to achieve and exceed KPIs set by the company.
• Represent the brand with professionalism and cultural sensitivity in every interaction.
• Contribute to development of internal support knowledge bases and procedural manuals.
• Relocate to Sofia, Bulgaria, for this on-site opportunity.

Skills

Estonian language

Customer support

Problem solving

Multitasking

Interpersonal skills

On-site readiness

Job description

Estonian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As an expert in recruitment for the Customer Support Services sector, we take pride in delivering elite career opportunities that foster professional growth and international mobility.

Job Overview

We are currently seeking a motivated professional for an Estonian Speaking Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the vibrant Customer Support Services industry while enjoying a world-class relocation experience.

Key Responsibilities

• Act as the primary point of contact for Estonian-speaking clients, ensuring exceptional resolution quality within the Customer Support Services framework.

• Provide high-level consultancy and troubleshooting to resolve complex inquiries efficiently.

• Maintain accurate records of customer interactions to ensure continuous improvement of service standards.

• Collaborate with cross-functional teams to identify and resolve systemic issues impacting the end-user experience.

• Strive to achieve and exceed key performance indicators (KPIs) set by the company.

• Represent the brand with professionalism and cultural sensitivity in every interaction.

• Contribute to the ongoing development of internal support knowledge bases and procedural manuals.

• Native or fluent Estonian (spoken and written) is mandatory for this role.

• Valid EU passport or eligibility to work in the European Union.

• Proven experience in Customer Support Services or a similar client-facing role.

• Strong problem-solving skills and the ability to multitask in a fast-paced environment.

• Excellent interpersonal skills and a commitment to delivering high-quality service.

• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Attractive Monthly Performance Bonus based on meeting your targets.
• Modern, professional office environment in the heart of Sofia.
• Opportunities for career advancement within our global network of Estonian-speaking jobs.

Life in Bulgaria

Sofia, Bulgaria, offers a unique blend of historical charm and modern European energy, making it an ideal destination for expatriates. Living in Bulgaria provides access to a vibrant social scene, stunning mountain landscapes for weekend escapes, and a Mediterranean-influenced climate that ensures a high quality of life for those pursuing international jobs in Bulgaria.

By choosing this Estonian Speaking Solutions Consultant position in Bulgaria, you will enjoy a cost-effective lifestyle with incredible local cuisine and a welcoming community. Bulgaria has become a premier tech and service hub, making it the perfect place to grow your career while enjoying the rich cultural heritage and hospitality that Bulgaria is known for.