It Service Desk Analyst - Spanish-Portugal

Market Cloud Ltd; Viseu; Ibrido; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Market Cloud Ltd is hiring an IT Service Desk Analyst to provide first-line technical assistance in English, Spanish, Portuguese and Italian. The role is based in Coimbra and combines remote support with on-site work three days a week in a hybrid setup.

The successful candidate will troubleshoot Windows, Mac OS and mobile devices, document incidents in an ITSM system, and assist with account management and onboarding processes. Excellent communication and empathy are essential.

Competenze

• Ability to serve as first point of contact via phone, email, or ticketing system.
• Provide support in multiple languages (EN, ES, PT, IT).
• Record and track incidents in an ITSM tool with clear documentation.

Mansioni

• Troubleshoot hardware, software, network, and system issues on Windows, Mac OS, and mobile platforms.
• Escalate complex issues following defined procedures and follow up to ensure resolution.
• Assist with user account management, password resets, and onboarding/offboarding.
• Support remote work tools and contribute to knowledge base updates.

Conoscenze

English

Spanish

Portuguese

Italian

Strumenti

ITSM tool

TeamViewer

AnyDesk

Descrizione del lavoro

IT Service Desk Analyst - Spanish-Portugal 2 days ago Be among the first 25 applicants Office based: Hybrid 3 days a week at office. Experience level: 1 to 6 Yrs Key Requirements: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Provide support in both English and Spanish, and Portuguese and Italian, ensuring clear communication with Spanish-speaking users.

Troubleshoot hardware, software, network, and system issues on Windows, Mac OS, and mobile platforms. Record, track, and document service desk incidents and requests using the ITSM tool. Escalate complex issues to appropriate teams as needed, following defined escalation procedures. Follow up with users to ensure issues are resolved and document solutions for knowledge base use. Assist with user account management, password resets, access rights, and onboarding/offboarding.

Maintain a high level of professionalism and empathy in all customer interactions. Support global IT projects and system upgrades as needed. Familiarity with remote desktop tools (e.G., Team Viewer, Any Desk). Experience supporting Mac OS, i OS, and Android devices. Knowledge of basic networking (VPN, DNS, DHCP). Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting

It Service Desk Analyst - Spanish-Portugal Coimbra, Portuguese Republic, PT