IT Service Desk Analyst - Spanish-Portugal

Market Cloud Ltd; Coimbra; Híbrido; EUR 20 000 - 40 000; Tempo integral

Resumo da oferta

An established industry player is seeking an IT Service Desk Analyst to provide exceptional support in a hybrid work environment. This entry-level position is perfect for those passionate about technology and customer service, offering the chance to assist users with technical issues across various platforms. The role requires bilingual communication skills in English and Spanish, along with a knack for troubleshooting hardware and software problems. Join a dynamic team and contribute to global IT projects while enhancing your skills in a supportive atmosphere. If you're ready to kickstart your career in IT, this opportunity is for you!

Qualificações

• 1-6 years of experience in IT support or service desk roles.
• Ability to communicate effectively in English, Spanish, and Portuguese.

Responsabilidades

• Serve as the first point of contact for technical assistance.
• Troubleshoot and document service desk incidents and requests.

Conhecimentos

Technical Assistance

Bilingual Support (English, Spanish)

Troubleshooting

User Account Management

Customer Service Skills

Ferramentas

ITSM Tool

Remote Desktop Tools (TeamViewer, AnyDesk)

Descrição da oferta de emprego

IT Service Desk Analyst - Spanish-Portugal

2 days ago Be among the first 25 applicants

Office based: Hybrid 3 days a week at office.

Experience level: 1 to 6 Yrs

Pls Share CV in word format along with Notice Period and Current CTC to : [e-mail]

Key Requirements:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Provide support in both English and Spanish, and Portuguese and Italian, ensuring clear communication with Spanish-speaking users.
• Troubleshoot hardware, software, network, and system issues on Windows, MacOS, and mobile platforms.
• Record, track, and document service desk incidents and requests using the ITSM tool.
• Escalate complex issues to appropriate teams as needed, following defined escalation procedures.
• Follow up with users to ensure issues are resolved and document solutions for knowledge base use.
• Assist with user account management, password resets, access rights, and onboarding/offboarding.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Support global IT projects and system upgrades as needed.
• Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk).
• Experience supporting MacOS, iOS, and Android devices.
• Knowledge of basic networking (VPN, DNS, DHCP).

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

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