Entry-Level English Customer Support – Digital Platform

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Entry-Level English Customer Support professional to assist business customers with questions about accounts and advertising tools. You will handle chat, email and phone inquiries, participate in structured English training, and work rotational shifts in a full-time 40-hour week.

No prior experience is required; strong communication, patience, and a willingness to learn are highly valued.

Qualifications

• Must have strong command of English (C1 or higher).
• Excellent communication and listening abilities.
• Basic computer skills and comfort with online platforms.
• Patient, adaptable and eager to learn new tools and processes.
• No prior professional experience required; customer-facing experience is a plus.
• Portuguese residence permit and right to work in Portugal are required.

Responsibilities

• Assist business customers with general platform and account inquiries.
• Provide guidance on advertising tools and service features.
• Handle questions via chat, email and phone.
• Follow support guidelines to deliver a positive customer experience.

Skills

English (C1+)

Communication skills

Listening skills

Basic computer literacy

Patience

Adaptability

Willingness to learn

Job description

Entry-Level English Customer Support – Digital Platform

About the role

Looking to start or develop your career in customer support? Cross Border Talents has an opportunity in Lisbon for English-speaking candidates interested in digital services and social media platforms. You will support business customers with everyday questions about their accounts and advertising tools. Previous experience is not essential for candidates who demonstrate strong communication skills, a positive attitude and the ability to learn quickly.

Key responsibilities

• Assist business customers with general platform and account inquiries.
• Provide guidance on advertising tools and service features.
• Handle questions through chat, email and phone.
• Follow support guidelines and work towards a positive customer experience.

Requirements

• C1 or higher English.
• Good communication and listening skills.
• Basic computer literacy and confidence using online platforms.
• Patience, adaptability and willingness to learn.
• No previous professional experience is required, although customer-facing experience is an advantage.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

• On-site role in Lisbon.
• Full-time, 40 hours per week.
• Rotational shifts.
• Structured training is provided in English.

Cross Border Talents