Spanish & English-Speaking Customer Service Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking a Spanish & English-speaking Customer Service Specialist in Lisbon to support digital advertising products and services. You will handle inquiries in Spanish and English, resolve issues, and contribute to a positive customer experience in an international setting.

The role requires familiarity with social media and digital advertising, with shifts including early and late windows and potential future 24/7 rotation. On-site in Lisbon.

Qualifications

• Fluency in Spanish and English.
• Experience in digital marketing or paid advertising campaigns.
• Previous experience in a contact centre or customer service programme related to advertising technology.
• Familiarity with social media products and a basic understanding of digital advertising.
• Strong communication and customer service skills.
• Flexibility to work rotational shifts.
• A degree in Marketing or related field is an advantage.

Responsibilities

• Provide customer support in Spanish and English.
• Assist users with enquiries related to digital advertising products and services.
• Help resolve issues while maintaining a professional and customer-focused approach.
• Apply knowledge of social media and digital advertising to support customers.
• Contribute to a positive customer experience in an international environment.

Job description

Spanish & English-Speaking Customer Service Specialist

Location: Lisbon, Portugal
Work Model: On-site

Are you fluent in Spanish and English and interested in digital advertising and social media? Join Cross Border Talents and take the next step in your career in Lisbon!

Your Responsibilities

• Provide customer support in both Spanish and English.
• Assist users with enquiries related to digital advertising products and services.
• Help resolve issues while maintaining a professional and customer-focused approach.
• Apply your knowledge of social media and digital advertising to support customers.
• Contribute to a positive customer experience in an international environment.

Requirements

• Fluency in both Spanish and English.
• Experience in digital marketing or paid advertising campaign management.
• Previous experience in a contact centre or customer service programme related to advertising technology.
• Familiarity with social media products and a basic understanding of digital advertising.
• Strong communication and customer service skills.
• Flexibility to work rotational shifts.
• A degree in Marketing or a related field is an advantage.

Working Schedule

• Initial schedule: Monday to Sunday, with shifts from 07:00–16:00 or 10:00–19:00.
• Future schedule: May transition to 24/7 rotational shifts, with two rotating days off.

Important Information

• The position is based on-site in Lisbon.
• Relocation support is not provided.
• Candidates should be prepared for a possible future change in shift patterns.

Why Apply?

• Develop your expertise in digital advertising customer support.
• Gain experience in an international working environment.
• Build your career with the support of Cross Border Talents.