English Customer Support Associate — Digital Platform

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Entry-Level English Customer Support professional to assist business customers with questions about accounts and advertising tools. You will handle chat, email and phone inquiries, participate in structured English training, and work rotational shifts in a full-time 40-hour week.

No prior experience is required; strong communication, patience, and a willingness to learn are highly valued.

Qualifications

• Must have strong command of English (C1 or higher).
• Excellent communication and listening abilities.
• Basic computer skills and comfort with online platforms.
• Patient, adaptable and eager to learn new tools and processes.
• No prior professional experience required; customer-facing experience is a plus.
• Portuguese residence permit and right to work in Portugal are required.

Responsibilities

• Assist business customers with general platform and account inquiries.
• Provide guidance on advertising tools and service features.
• Handle questions via chat, email and phone.
• Follow support guidelines to deliver a positive customer experience.

Skills

English (C1+)

Communication skills

Listening skills

Basic computer literacy

Patience

Adaptability

Willingness to learn

Job description

Cross Border Talents in Lisbon is seeking an Entry-Level English Customer Support professional to assist business customers with questions about accounts and advertising tools. You will handle chat, email and phone inquiries, participate in structured English training, and work rotational shifts in a full-time 40-hour week.

No prior experience is required; strong communication, patience, and a willingness to learn are highly valued.