English Digital Marketing Specialist – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; Sur place; EUR 14 000 - 16 000; Plein temps

Résumé du poste

Savior Artigos Texteis Lda is seeking a Customer Service Professional in Lisbon to handle daily customer interactions in English within an advertising technology environment.

You will support campaigns, troubleshoot inquiries, and maintain high customer satisfaction. The role requires full availability for rotational shifts and on-site work in Lisbon.

Qualifications

• Fluent in English (written and verbal).
• Experience in paid campaign management or digital marketing.
• Prior experience in a Contact Centre or Service program for an Advertising Technology company.
• Flexibility to work rotational shifts.

Responsabilités

• Manage daily customer interactions and provide exceptional service, primarily in English.
• Assist customers within an advertising technology and digital campaign environment.
• Troubleshoot inquiries, support platform users, and maintain high customer satisfaction standards.

Connaissances

Fluent English

Digital marketing experience

Description du poste

Join us as a Customer Service Professional working in a dynamic advertising technology environment! Supported by Cross Border Talents, this role offers a great opportunity to jumpstart your career in digital advertising and tech support in the heart of Lisbon.

Key Job Details

• Location: Lisbon, Portugal
• Language Required: Fluent English
• Work Model: On-site
• Working Hours: 10:00 – 19:00 (Rotational Shifts)
• Schedule:
• Initial Schedule: Monday to Sunday, 07:00 to 19:00, with two fixed shifts (07:00–16:00 / 10:00–19:00) and 2 rotational days off.
• Future Schedule: 24/7 rotational shifts (to be confirmed by client).

Compensation & Financial Package

• Gross Salary: €920 per month (paid across 14 months per year)
• Welcome Bonus: €2,000 paid across 12 monthly instalments (€166.67/month) during your first year
• Food Allowance: €7.63 per working day
• Attendance Bonus: €40 per 11 months
• Relocation: No relocation support provided (applicants must already be based in or able to relocate independently to Lisbon)

Key Responsibilities

• Manage daily customer interactions and provide exceptional service, primarily in English.
• Assist customers within an advertising technology and digital campaign environment.
• Troubleshoot inquiries, support platform users, and maintain high customer satisfaction standards.

Requirements & Qualifications

• Language: Fluent in English (written and verbal).
• Experience:
• Previous experience in paid campaign management or digital marketing.
• Prior experience in a Contact Centre or Service program for an Advertising Technology company.
• Skills: Strong customer-service orientation, familiarity with social media products, and a basic understanding of digital advertising.
• Flexibility: Full availability to work rotational shifts.