English Tech Support Advisor (Internet & Telecoms)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career progression

Job summary

Cross Border Talents is seeking a Tech Support Advisor in Lisbon to assist Internet and Telecoms customers with connectivity, routers, set-top boxes, and service questions. You will diagnose issues methodically, guide customers through router configuration, and explain statuses in plain language.

You will log every action to keep customer history complete and benefit from paid training and clear progression opportunities.

Qualifications

• Fluent English at C1 level or higher.
• Interest in networks and home connectivity.
• Prior telecoms support experience is advantageous.
• Patient, logical and able to follow structured troubleshooting steps.
• Rotating shifts required.

Responsibilities

• Support customers with connectivity and router issues over the phone or chat.
• Diagnose issues methodically and decide if on-call fix or technician visit is needed.
• Record actions in systems to maintain customer history.

Skills

English proficiency

Networks interest

Troubleshooting

Patience

Structured thinking

Job description

About the role

As a Tech Support Advisor for Internet and Telecoms in Lisbon, you will support customers who are experiencing problems with connectivity, routers, set-top boxes or their overall service. Many of these conversations involve checking line status, walking customers through router configuration and explaining what is happening on their connection in plain language.

You will diagnose issues methodically, rule out causes one by one and decide whether a fix can be completed on the call or whether a technician visit is needed. You will record each action in our systems so that the customer's history is always complete.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.


• An interest in networks and home connectivity is important, and any prior experience with telecoms support is an advantage.


• You should be patient, logical and comfortable working through structured troubleshooting steps.


• Rotating shifts apply.

What we offer

• Paid technical training covering telecoms products and troubleshooting and clear progression opportunities.