Technical Support Specialist (English)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid technical training

Clear career progression to senior技n

Career path toward senior roles

Job summary

Cross Border Talents is seeking a Technical Support Specialist in Lisbon to assist English-speaking customers with software, network, and device issues via phone and remote sessions.

You will diagnose problems, reproduce where possible, and guide customers through clear fixes, while documenting details for escalation to the second-line team as needed.

Qualifications

• Fluent English at C1 level or higher.
• Basic knowledge of Windows, macOS, routers or mobile devices.

Responsibilities

• Help English-speaking customers solve software, network and device problems over the phone and remote sessions.
• Reproduce issues when possible and guide customers through step-by-step fixes.
• Document findings and escalate to second-line team with sufficient detail.

Skills

Fluent English

Tools

Windows

macOS

Networking basics

Job description

About the role

As a Technical Support Specialist in Lisbon, you will help English-speaking customers solve software, network and device problems over the phone and through remote support sessions. You will start by understanding exactly what is happening, reproduce the issue where possible and then guide the customer through clear, step-by-step fixes.

Many problems are simple once they are explained well, so your communication matters as much as your technical knowledge. When a fault needs deeper investigation, you will document what you found and elevate it to the second-line team with enough detail that they can act without asking the customer to start again.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic knowledge of Windows, macOS, routers or mobile devices is required, and an understanding of networking fundamentals is a strong advantage.
• You should be patient, methodical and comfortable explaining technical steps to people who are not technical.
• Rotating shifts apply.

What we offer

• Paid technical training and a clear path toward senior technical roles.