English Customer Support Advisor

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Supportive team

Clear targets

Regular feedback

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking customer support representative to assist international customers with billing, account access, and service changes. You will handle inbound calls and live chats, guiding customers to effective resolutions and recording interactions for the team.

We provide structured paid training to help you excel. The role requires fluency in English (C1 or higher) and offers rotating shifts including mornings, evenings, and weekends, with a

Qualifications

• Fluent English at C1 level or higher. Portuguese is an asset but not required.
• Comfortable working rotating shifts, including mornings, evenings and weekends.

Responsibilities

• Handle inbound calls and live chats covering billing, account access, service changes and general product enquiries.
• Record each interaction in the CRM and be coached on balancing quality and efficiency to achieve targets.

Skills

English fluency (C1+)

Customer service experience

Job description

About the role

Join our English-speaking customer support team in Lisbon and help international customers get clear, fast answers to their questions. In this role you will handle inbound calls and live chats covering billing, account access, service changes and general product enquiries. Every conversation matters, so you will listen carefully, confirm what the customer needs and guide them to a resolution that works for them.

You will record each interaction accurately in our CRM, which keeps the whole team informed and helps us improve the service over time. Quality and efficiency both count, and you will be coached on how to balance the two. We are looking for patient, organised communicators who enjoy solving problems and who stay calm when a customer is frustrated.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.


• Portuguese is an asset but not required.


• You should be comfortable working rotating shifts, including mornings, evenings and weekends.


• Previous customer service experience is welcome but not essential, because we provide structured paid training.

What we offer

• A supportive team, clear targets, regular feedback.