English Technical Support Specialist

Cross Border Talents; Porto; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Cross Border Talents in Porto is seeking an English-speaking Technical Support Specialist to assist customers with software, device and connectivity issues. You will listen to symptoms, narrow down likely causes and guide customers through checks until the problem is resolved or handed to the right team.

Clear explanations are essential as many customers are not technical. You will document each case thoroughly in our ticketing system to ensure no repetition if the issue recurs, while

Qualifications

• Fluent English at C1 level or higher is required.
• Basic IT knowledge covering common operating systems, networks and devices.
• Troubleshooting experience is advantageous.
• Rotating shifts apply.

Responsibilities

• Listen to customer symptoms, narrow down likely causes and guide through checks until resolved or handed to a specialist team.
• Document each case thoroughly in the ticketing system to avoid repetition if the issue recurs.

Skills

Fluent English (C1)

Basic IT knowledge

Troubleshooting experience

Rotating shifts

Job description

About the role

We are hiring an English-speaking Technical Support Specialist in Porto to help customers with software, device and connectivity issues. You will listen to the symptoms, narrow down the likely cause and guide the customer through a sequence of checks until the problem is resolved or passed to the right specialist team.

Clear explanations are central to this role, because many customers are not technical and need to understand what they are doing and why. You will document each case thoroughly in our ticketing system so that nothing has to be repeated if the issue returns.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic IT knowledge is required, covering common operating systems, networks and devices.
• Troubleshooting experience and a logical, methodical approach are strong advantages.
• Rotating shifts apply.

What we offer

• Paid technical training and a team that shares knowledge openly and celebrates problem solving.