English Remote Technical Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Paid training

Friendly team environment

Job summary

Cross Border Talents is seeking a Remote Technical Support Specialist in Lisbon to assist English-speaking users with software installation, account access and basic troubleshooting. You will use approved remote desktop tools to view issues on the customer's screen and follow verification steps before taking control.

Clear explanations help users understand solutions and prevent recurrences. You will log sessions in our ticketing system, report recurring problems to the team lead, and contribute

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge is required, and patience and clear communication are essential.

Responsibilities

• Help English-speaking users with software installation, account access and basic troubleshooting.
• Use approved remote desktop tools to view issues on the customer’s screen to diagnose and explain fixes.
• Follow verification steps before taking control of a device and never request passwords in writing.

Skills

Fluent English (C1)

Basic IT knowledge

Job description

About the role

As a Remote Technical Support Specialist in Lisbon, you will help English-speaking users with software installation, account access and everyday troubleshooting. You will use approved remote desktop tools to see the problem on the customer's own screen, which makes it easier to diagnose and explain what needs to happen. Security is important in this work, so you will always follow our verification steps before taking control of a device and you will never ask for passwords in writing.

Each session should leave the customer with a working solution and a clear understanding of how to avoid the same problem next time. You will record every session in our ticketing system, and you will flag recurring issues to your team lead so that knowledge base articles can be updated.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic IT knowledge is required, and patience and clear communication are essential.
• Shifts are shift-based and full-time.

What we offer

• Paid training on our remote support tools and a friendly team environment.