English Tech Support Advisor

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid technical training

Clear progression opportunities

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a Tech Support Advisor to help customers with connectivity, routers, set‑top boxes and overall service issues. You will diagnose problems, walk customers through troubleshooting, and decide whether on‑call fixes or technician visits are needed.

You will log actions to maintain a complete customer history. Requirements include fluent English (C1+), interest in networks, patience, and willingness to work rotating shifts; paid training is offered.

Formación

• Fluent English at C1 level or higher.
• An interest in networks and home connectivity is important.
• Prior experience with telecoms support is advantageous.
• Patient, logical and comfortable with structured troubleshooting steps.
• Rotating shifts apply.

Responsabilidades

• Diagnose connectivity and device issues (routers, set‑top boxes) and explain steps clearly.
• Guide customers through structured troubleshooting to identify fix or escalation.
• Decide if a fix can be completed on call or if a technician visit is needed.
• Record every action in our systems to keep the customer history complete.

Conocimientos

English fluency (C1+)

Interest in networks

Patience

Logical troubleshooting

Descripción del empleo

About the role

As a Tech Support Advisor for Internet and Telecoms in Lisbon, you will support customers who are experiencing problems with connectivity, routers, set-top boxes or their overall service. Many of these conversations involve checking line status, walking customers through router configuration and explaining what is happening on their connection in plain language.

You will diagnose issues methodically, rule out causes one by one and decide whether a fix can be completed on the call or whether a technician visit is needed. You will record each action in our systems so that the customer's history is always complete.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.


• An interest in networks and home connectivity is important, and any prior experience with telecoms support is an advantage.


• You should be patient, logical and comfortable working through structured troubleshooting steps.


• Rotating shifts apply.

What we offer

• Paid technical training covering telecoms products and troubleshooting and clear progression opportunities.