English Digital Platforms Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English Customer Service Advisor for digital platforms to support subscribers of a premium digital service used across popular social and messaging platforms. You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues.

The role combines responsive customer assistance with targeted outbound calls to resolve

Qualifications

• Fluent English language proficiency.

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals and billing.
• Guide customers through premium platform features and AI capabilities.
• Troubleshoot technical questions and provide clear resolutions.
• Make targeted outbound calls to follow up on subscriber enquiries.
• Observe user feedback to identify recurring problems and support improvements.

Job description

Cross Border Talents in Lisbon is seeking an English Customer Service Advisor for digital platforms to support subscribers of a premium digital service used across popular social and messaging platforms. You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues.

The role combines responsive customer assistance with targeted outbound calls to resolve