English Support Consultant – Premium App Services

Cross Border Talents; Lisboa; In loco; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking an English-speaking customer support representative in Lisbon to assist subscribers of a premium digital service. You will help users understand membership features, manage accounts, and resolve issues in a global digital environment.

Join an international operations team, handling inquiries across billing, product questions, and technical problems with a focus on clear communication and excellent customer experience.

Competenze

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset; problem-solving abilities.
• Comfort using computers and digital tools and following procedures.

Mansioni

• Help subscribers understand tools and features included in their membership.
• Provide accurate guidance on billing and account management.
• Troubleshoot common technical issues and coordinate follow-up.
• Use targeted outbound contact when appropriate.

Conoscenze

Fluent English

Customer-focused mindset

Clear communication

Problem-solving

Strumenti

Computers and digital tools

Descrizione del lavoro

Be part of a customer experience team where every interaction can make technology easier to use. Support subscribers with account, payment and product questions in English.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Help subscribers understand the tools and features included in their membership.

Provide accurate guidance on billing and account management.

Troubleshoot common technical issues and coordinate follow-up.

Use targeted outbound contact when appropriate.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.