English Customer Operations Specialist – Premium Membership

Cross Border Talents; Lisboa; Sur place; EUR 15 000 - 23 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon is seeking an on-site customer operations associate to support subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, troubleshoot issues, and provide product guidance with a focus on clear communication.

Fluency in English and comfort with digital tools are essential, along with a customer-focused mindset and practical problem-solving skills.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.

Responsabilités

• Act as a point of contact for subscribers who need help with a premium service.
• Provide clear information about account options and subscription features.
• Troubleshoot reported issues and elevate cases outside your scope.
• Make proactive calls when they can improve resolution.

Connaissances

Fluent English

Description du poste

Work with a well-known international technology ecosystem and help customers get the best out of a paid subscription. This role combines customer support, practical troubleshooting and product guidance.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Act as a point of contact for subscribers who need help with a premium service.

Provide clear information about account options and subscription features.

Troubleshoot reported issues and elevate cases outside your scope.

Make proactive calls when they can improve resolution.

What you’ll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.

Working hours: Day shifts scheduled between 07:00 and 22:00