English Customer Support Specialist — Premium AI Platform

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking customer support agent to assist subscribers of a premium digital service across social and messaging platforms. You will help with subscriptions, renewals, billing questions, and exploring premium features.

The role combines responsive customer assistance with outbound follow-ups, troubleshooting, and gathering user feedback to improve the service.

Qualifications

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Job description

Cross Border Talents is seeking an English-speaking customer support agent to assist subscribers of a premium digital service across social and messaging platforms. You will help with subscriptions, renewals, billing questions, and exploring premium features.

The role combines responsive customer assistance with outbound follow-ups, troubleshooting, and gathering user feedback to improve the service.