English Customer Support Specialist – Digital Subscriptions

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an on-site customer support associate to guide premium subscribers through account questions, billing, and digital features. You will help customers understand their subscription and resolve account or technical questions in a global, digital environment.

The role emphasizes clear communication, problem-solving, and a customer-first mindset as you assist in an international team across social, messaging, and AI applications.

Qualifications

• Fluent English, written and spoken.
• Strong communication and listening skills.
• Ability to follow procedures and protect customer information.

Responsibilities

• Answer questions about subscription, billing and plan options.
• Help customers manage account settings and access premium features.
• Troubleshoot technical issues across supported applications.
• Explain relevant AI tools and digital features in simple language.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem solving

Job description

Helping people get more from the apps they use every day. In this Lisbon-based role, you'll guide premium subscribers through account questions, billing and digital features while building your customer-service experience in an international team.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Answer questions about subscription sign-up, renewal, billing and plan options.
• Help customers manage account settings and access premium features.
• Troubleshoot technical issues across supported applications.
• Explain relevant AI tools and digital features in simple, customer-friendly language.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.