English Customer Service Advisor – Digital Platforms

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents seeks an English-language customer support specialist to join a premium digital service used across social and messaging platforms. You will assist subscribers with plans, registrations, renewals, billing and account management, and help users explore premium features and AI-powered options.

You will troubleshoot technical questions, provide clear resolutions, and make targeted outbound calls to follow up on inquiries.

Job description

Job description

Join an English-language customer support team assisting subscribers to a premium digital service used across popular social and messaging platforms.

You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues.

The role combines responsive customer assistance with targeted outbound calls to resolve existing enquiries.

Key responsibilities

Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.

Guide customers through premium platform features and integrated AI capabilities.

Troubleshoot technical questions and provide clear, helpful resolutions.

Make targeted outbound calls to follow up on and resolve subscriber enquiries.

Observe user feedback, identify recurring problems and support service improvements.