Customer Experience Advisor – Premium Technology Services

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking support specialist in Lisbon to assist subscribers of a premium digital service. You will manage account access, answer billing questions and help customers maximize features across social, messaging, and AI applications.

Join a global operations team and resolve technical questions with clear, practical steps. On-site work in Lisbon requires a proactive, customer-first approach and strong digital literacy.

Qualifications

• Fluent English with written and spoken proficiency.
• Clear communication and active listening abilities.
• Customer-focused mindset with strong attention to detail.
• Confidence using computers and digital tools to resolve issues.
• Practical problem-solving skills and ability to follow procedures.

Responsibilities

• Support subscribers with account access, payment questions and membership changes.
• Guide customers through available plan tiers and renewal processes.
• Investigate technical concerns and provide step-by-step assistance.
• Use outbound calls when appropriate to help resolve enquiries faster.

Skills

Fluent English

Communication skills

Active listening

Customer focus

Computer literacy

Problem solving

Following procedures

Data handling

Job description

Are you curious about technology and enjoy making complicated things simple? Support English-speaking subscribers with their digital membership, from subscription changes to troubleshooting and discovering useful features.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Support subscribers with account access, payment questions and membership changes.
• Guide customers through available plan tiers and renewal processes.
• Investigate technical concerns and provide step-by-step assistance.
• Use outbound calls when appropriate to help resolve enquiries faster.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.