English-Speaking Customer Support Representative

Cross Border Talents; Sintra; On-site; EUR 17,000 - 22,000; Full time

Job summary

Cross Border Talents seeks an English-language customer support agent to assist subscribers of a premium digital service across social and messaging platforms.

You will help users understand subscription options, manage sign-ups and renewals, resolve billing questions, explore premium features, and troubleshoot technical issues, including outbound follow-ups to resolve inquiries.

Qualifications

• Fluent English.
• Prior experience in customer support is a plus.

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Skills

Fluent English

Customer support experience

Job description

Job description

Join an English-language customer support team assisting subscribers to a premium digital service used across popular social and messaging platforms.

You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues.

The role combines responsive customer assistance with targeted outbound calls to resolve existing enquiries.

Key responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Requirements:

• Flent English
• Prior experience in customer support is a plus.