Customer Care Specialist – Account and Billing Support

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Portugal is seeking an English-speaking customer operations agent to support subscribers of a premium digital service. You will guide customers through subscription, usage of features, and resolve account or technical questions.

Join an international team across social, messaging and AI apps; focus on clear communication, empathy, and problem-solving while maintaining procedures and data accuracy.

Qualifications

• Fluent English, written and spoken
• customer-focused mindset and active listening
• ability to follow procedures and manage customer information accurately

Responsibilities

• Support customers throughout the subscription lifecycle, from sign-up to renewal.
• Answer questions about payments, plan changes and account access.
• Help customers discover relevant premium features.
• Deliver a professional and empathetic service experience.

Skills

Fluent English

Job description

Technology changes quickly, but great customer care always matters. Help English-speaking users navigate a premium subscription and feel supported at every stage of their customer journey.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Support customers throughout the subscription lifecycle, from sign-up to renewal.
• Answer questions about payments, plan changes and account access.
• Help customers discover relevant premium features.
• Deliver a professional and empathetic service experience.

What you'll need

• Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.