Customer Experience Representative – Digital Platform

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cross Border Talents is seeking a proactive customer operations professional to support subscribers of a premium digital service across social, messaging and AI applications. You will explain subscription options, resolve account and payment questions, and help customers maximize their features within a global digital environment.

Fluent English is essential; strong communication and problem-solving skills are needed to effectively use internal tools, track cases, and escalate sensitive issues

Qualifications

• Fluent English required, written and spoken.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer enquiries related to accounts, payments and product features.
• Explain subscription options and provide practical guidance.
• Use internal tools to investigate and track cases.
• Escalate technical or sensitive matters through the correct channels.

Skills

Fluent English

Job description

Use your patience, curiosity and problem-solving skills to support customers across digital products. You'll explain features, investigate issues and help subscribers manage their membership.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you’ll do

Resolve customer enquiries related to accounts, payments and product features.

Explain subscription options and provide practical guidance.

Use internal tools to investigate and track cases.

Escalate technical or sensitive matters through the correct channels.

What you’ll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.