Technical Customer Support Advisor – English

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking customer support professional to assist subscribers of a premium digital service. You will help with subscriptions, registrations, renewals, billing, and account questions while guiding users through premium features and AI capabilities.

The role includes targeted outbound calls to resolve inquiries and improve overall service quality. You will troubleshoot technical issues and provide clear, helpful resolutions, contributing to ongoing service

Qualifications

• Experience in customer support or helpdesk environments.
• Excellent written and verbal communication in English.

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and AI capabilities.
• Troubleshoot technical questions and provide clear resolutions.
• Make outbound calls to follow up on and resolve subscriber inquiries.
• Observe user feedback and help identify recurring issues for service improvements.

Skills

Customer support

English fluency

Job description

Job description

Join an English-language customer support team assisting subscribers to a premium digital service used across popular social and messaging platforms. You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues. The role combines responsive customer assistance with targeted outbound calls to resolve existing enquiries.

Key responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Looking forward to hearing from you