English-Speaking Ad Tech Support for SMBs

CB Talents SP; Setúbal; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

22 days annual leave

Job summary

CB Talents SP in Lisbon, Portugal is seeking an English-speaking customer support specialist to join an international team for a leading social media and digital advertising platform. The role covers help via live chat, email and phone, with rotating shifts from 06:00 to 00:00 and a total monthly package of €1,227.32.

Training is provided, including 15 days of structured training, and the contract is for 12 months with renewal, with opportunities to move to a permanent role after two years.

Qualifications

• English fluency and clear communication required.
• Experience in customer service or support roles.
• Comfort with learning new digital tools and platforms.
• Ability to multitask and handle inquiries across channels.

Responsibilities

• Support businesses through live chat, email, and phone
• Troubleshoot advertising and product-related issues
• Guide customers through digital advertising tools and features
• Provide pre- and post-sales support
• Identify recurring problems and help find solutions
• Make outbound calls when needed to ensure issues are properly resolved
• Help improve the overall customer experience

Skills

Customer service experience

English fluency

Communication skills

Multitasking

Problem solving

Willingness to learn digital tools

Job description

CB Talents SP in Lisbon, Portugal is seeking an English-speaking customer support specialist to join an international team for a leading social media and digital advertising platform. The role covers help via live chat, email and phone, with rotating shifts from 06:00 to 00:00 and a total monthly package of €1,227.32.

Training is provided, including 15 days of structured training, and the contract is for 12 months with renewal, with opportunities to move to a permanent role after two years.