English-Speaking Customer Service Specialist – Advertising Platform

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 29,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Customer Service Specialist for our Advertising Platform. You will help customers with accounts, payments, and platform features in a fast-paced environment.

This on-site role in Lisbon is full-time with training in English. Prior advertising experience is helpful but not required, as the team values clear communication and problem-solving.

Qualifications

• Fluent English, ideally C1 or higher.
• Strong written and verbal communication skills.
• Good customer care and problem-solving abilities.
• Comfort using digital platforms and computer systems.
• Advertising or customer support experience is useful but not essential.

Responsibilities

• Support customers with account-related questions and technical issues.
• Assist with payment inquiries and platform functionality.
• Guide users through advertising tools and available services.
• Provide customer support through designated channels and maintain records.

Skills

Fluent English

Strong written/verbal

Customer care

Problem solving

Digital platforms

Job description

English-Speaking Customer Service Specialist – Advertising Platform | Lisbon

About the role

A customer support team in Lisbon is looking for fluent English speakers to assist customers using online advertising services. The role includes answering questions about accounts, payments, advertising tools and platform features. You will communicate with customers from English-speaking markets and help them find practical solutions in a fast-paced support environment.

Key responsibilities

• Support customers with account-related questions and technical issues.
• Assist with payment inquiries and platform functionality.
• Guide users through advertising tools and available services.
• Provide customer support through the designated channels and maintain accurate records.

Requirements

• Fluent English, ideally C1 or higher.
• Strong written and verbal communication.
• Good customer care and problem-solving skills.
• Comfort using digital platforms and computer systems.
• Previous advertising or customer support experience is useful but not always essential, depending on the team.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

• Location: Lisbon, Portugal.
• On-site role.
• Full-time schedule; shift patterns may be rotational depending on the project.
• Training is provided in English.