English-Speaking Customer Service Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Attendance bonus

International advertising environment

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a proactive Customer Support Specialist to assist customers of advertising technology products. You will handle inquiries, troubleshoot, and guide users through social media advertising tools. This is an on-site role with rotating shifts.

Your English must be fluent and prior experience in paid campaigns or digital marketing is preferred; you will join an international team dedicated to excellent service and continuous learning.

Qualifications

• Fluent English proficiency is required.
• Experience in customer service or contact centre roles.
• Experience in digital marketing and social media concepts.
• Willingness to work rotational shifts.

Responsibilities

• Assist customers with digital advertising products and services.
• Support campaign-related inquiries and troubleshoot issues.
• Guide users through social media products and advertising tools.
• Deliver professional customer support and maintain service quality.

Skills

Fluent English

Customer service

Communication

Digital marketing knowledge

Job description

Lisbon, Portugal
Work Model: On-site
Initial shifts between 07:00 and 19:00, Monday to Sunday, with 2 rotating days off. A future 24/7 rotational schedule may be introduced.

Are you fluent in English and experienced in digital marketing? Join an international team in Lisbon and support customers in the advertising technology sector!

Key Responsibilities

• Assist customers with digital advertising products and services.
• Support campaign-related inquiries and troubleshoot issues.
• Guide users through social media products and advertising tools.
• Deliver professional customer support and maintain service quality.

Requirements

• Fluent English.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme within the advertising technology sector.
• Familiarity with social media platforms and basic digital advertising concepts.
• Strong communication skills and a customer-focused mindset.
• Availability to work rotational shifts.

What We Offer

• Welcome bonus paid in monthly instalments during the first year.
• Food allowance for each working day.
• Attendance bonus.
• Opportunity to gain experience in an international digital advertising environment.

Please note: Relocation support is not provided.