Business Customer Support Agent – Social Media Platform

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 29,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Business Customer Support Agent for a major social media platform. You will assist business users with questions about their accounts, advertising features and the tools they use to reach customers online.

The role combines customer care, digital product support and problem-solving. This is a full-time on-site position with a 40-hour week, offering training and guidance before handling inquiries independently.

Qualifications

• Fluent English (C1 or higher) required.
• Excellent communication and listening skills.
• Professional, empathetic approach in customer interactions.
• Eligible to work in Portugal with valid residence permit.

Responsibilities

• Respond to business customers through chat, email and phone.
• Clarify account and advertising-tool questions.
• Help customers understand platform features and resolve service-related issues.
• Record customer interactions accurately and follow the established support procedures.

Skills

Advanced English

Clear communication

Active listening

Patience

Digital tools familiarity

Job description

Business Customer Support Agent – Social Media Platform

About the role

Do you enjoy helping people and feel comfortable using digital platforms? Cross Border Talents is looking for English-speaking agents to support business users of a major social media platform. You will assist small and medium-sized businesses with questions about their accounts, advertising features and the tools they use to reach customers online. The role combines customer care, digital product support and problem-solving.

Key responsibilities

• Respond to business customers through chat, email and phone.
• Clarify account and advertising-tool questions.
• Help customers understand platform features and resolve service-related issues.
• Record customer interactions accurately and follow the established support procedures.

Requirements

• Advanced English (C1 or above).
• Clear communication and active listening skills.
• A helpful, patient and professional approach.
• Comfort using computers, online services and digital tools.
• Previous support experience is welcome but is not a strict requirement for entry-level applicants.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

• Based on-site in Lisbon.
• Full-time employment: 40 hours per week.
• Rotational working schedule.
• Training and guidance are provided before handling customer inquiries independently.

Cross Border Talents