English-speaking Customer Support – Social Media Advertising (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Meal allowance card

Private health and dental insurance

Permanent contract after 2 years

22 days holiday per year

Central Lisbon office

Resumo da oferta

Cross Border Talents in Lisbon is seeking a native-level English Customer Support specialist to help SMB advertisers grow on major social media platforms. You will assist via chat, email and phone, guiding users of self-serve advertising tools.

Join a team at one of the world's leading tech environments and enjoy a funded training program, a permanent contract path after two years, health coverage and a meal allowance, with 22 holidays per year in a central Lisbon office.

Qualificações

• Exceptional written and spoken English required.
• Empathy, patience and a helpful attitude are essential.
• Confidence in calming down difficult situations.
• Discretion with sensitive information may be needed.
• A fast learner and team player.
• Interest in social media and digital advertising is a plus.

Responsabilidades

• Support SMB advertisers by chat, email and phone
• Provide pre- and post-sales support on self-serve advertising tools
• Troubleshoot product and tool issues and guide clients to success
• Deliver a warm, friendly experience with customer satisfaction as a key KPI

Conhecimentos

English proficiency

Customer empathy

Communication skills

Problem solving

Team player

Descrição da oferta de emprego

Native-level English? Help businesses grow on the world's biggest social media platforms, from sunny Lisbon.

Join the support team of one of the world's largest technology companies, behind some of the most-used social media and messaging apps on the planet. You'll help small and medium-sized businesses advertise successfully and grow online.

What you'll do

• Support SMB advertisers by chat, email and phone
• Give pre- and post-sales support on self-serve advertising tools
• Troubleshoot product and tool issues and guide clients to success
• Deliver a warm, friendly experience. Your main KPI is customer satisfaction (CSAT).

What you bring

• Exceptional written and spoken English (C1 minimum)
• Empathy, patience and a helpful attitude
• Confidence in calming down difficult situations
• Discretion with sensitive information
• A fast learner and a team player
• Interest in social media and digital advertising is a big plus

What's in it for you

• Paid training (about 15 working days)
• Competitive monthly salary, plus holiday and Christmas bonuses paid monthly
• Tax-free meal allowance card
• Private health and dental insurance
• Portuguese employment contract, with a permanent contract after 2 years
• Modern office in central Lisbon with a cafeteria and lounge, right next to metro, train and bus links
• 22 days' holiday per year, plus Portuguese public holidays

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