Danish Speaking Customer Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Private health insurance

Relocation assistance

Performance bonuses

Job summary

Kats Recruitment is hiring a Danish-speaking Customer Support Specialist in Lisbon to assist merchants and consumers with digital payments. You will resolve inquiries about transactions, payouts, chargebacks, and refunds, while ensuring data privacy and security.

The role requires Danish fluency and a customer-focused mindset in a modern office environment. You will work on-site in Lisbon, supporting multiple digital payment solutions, with a rotating schedule across weekdays and weekends.

Qualifications

• Native or near-native Danish language skills (C1/C2).
• English at least B2 for navigation and communication.
• Strong customer focus and empathetic communication.
• Attention to numerical and transactional data with accuracy.
• Comfort using multiple digital applications and portals.

Responsibilities

• Provide Danish customer support via phone, email, and live chat.
• Assist merchants and consumers with transaction status, payouts, chargebacks, and refunds.
• Troubleshoot basic issues with payment gateways and online merchant portals.
• Guide users through onboarding and identity verification (KYC) and security practices.
• Document all cases, escalations, and resolutions in CRM and payment systems.
• Handle sensitive financial information following privacy and anti-fraud standards.
• Collaborate with tech support and financial ops to resolve disputes.

Skills

Danish fluency

English proficiency

Customer focus

Attention to detail

Multitasking across apps

Tools

CRM systems

Payment portals

Job description

Danish Speaking Customer Support Specialist | Payment Solutions | Lisbon

Job Description

We are recruiting Danish-speaking Customer Support Specialists for an on-site position in Lisbon, Portugal, supporting a leading global provider of digital payment solutions and financial technology.
In this role, you will be the key point of contact for Danish-speaking merchants and consumers, resolving inquiries related to digital transactions, point-of-sale setups, payment security, and account verifications. You will play a crucial role in ensuring secure, frictionless payment experiences within a modern, multicultural office environment.

Your Role

• Provide high-quality, professional customer assistance in Danish via phone, email, and live messaging.
  
• Assist business clients and consumers with transaction status inquiries, payouts, chargebacks, and refund verifications.
  
• Troubleshoot basic technical issues related to digital payment gateways, mobile readers, and online merchant portals.
  
• Guide users through account onboarding, identity verification (KYC), and security compliance procedures.
  
• Accurately document all customer cases, escalations, and resolutions in internal CRM and payment management systems.
  
• Handle sensitive financial information with strict adherence to data privacy, anti-fraud standards, and security protocols.
  
• Collaborate closely with technical support and financial operations teams to resolve complex payment disputes promptly.
  

Your Qualifications

• Native or near-native fluency in Danish (C1/C2 level), both written and spoken.
  
• Good working proficiency in English (B2 level or higher) for systems navigation, training, and internal communication.
  
• Strong customer focus, patience, and empathetic communication skills.
  
• Problem-solving mindset with attention to detail and accuracy when handling numerical and transactional data.
  
• Comfort navigating multiple digital applications, databases, and secure online portals simultaneously.
  
• Previous experience in customer support, fintech, banking, retail, or eCommerce is an asset, but motivated entry-level candidates are welcome.
  
• Availability to work on-site in Lisbon across rotating operational schedules covering Monday through Sunday.
  

The Offer

• Work Location: Modern office campus in Lisbon, Portugal (full‑time on‑site).
  
• Work Schedule: 40 hours per week, 8‑hour daily shifts on a rotating roster from Monday to Sunday (with 2 scheduled rest days per week).
  
• Compensation & Benefits: Competitive monthly salary package, performance‑based monthly bonuses, daily meal allowances on a prepaid card, and integrated holiday and Christmas allowances.
  
• Health Coverage: Comprehensive private health insurance from day one of employment.
  
• Relocation Package: Full relocation assistance available for eligible candidates moving to Lisbon (including travel expense support and company accommodation options).
  
• Training & Development: Fully paid initial training program covering payment systems, compliance regulations, and customer workflows.
  
• Workplace Culture: Vibrant, international team environment with organized social events, language courses, and long‑term career advancement opportunities.