English Technical Support Specialist

Savior Artigos Texteis Lda; Porto; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid technical training

Job summary

We are seeking an English-speaking Technical Support Specialist to assist customers in Porto with software, connectivity, and device issues. You will listen to symptoms, guide through diagnostic checks, and resolve or escalate as needed, while documenting each case in our ticketing system for future reference.

Clear explanations are essential since many customers are not technical; you will help them understand steps and rationale.

Qualifications

• Fluent English at C1 level or higher, the minimum for this role.
• Basic IT knowledge covering operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are strong advantages.
• Rotating shifts apply.

Responsibilities

• Listen to customer symptoms, narrow down likely causes, and guide through checks until resolution or escalation.
• Document each case thoroughly in the ticketing system to avoid repetition on reuse.

Skills

Fluent English

IT Knowledge

Troubleshooting

Rotating Shifts

Job description

About The Role

We are hiring an English-speaking Technical Support Specialist in Porto to help customers with software, device and connectivity issues. You will listen to the symptoms, narrow down the likely cause and guide the customer through a sequence of checks until the problem is resolved or passed to the right specialist team.

Clear explanations are central to this role, because many customers are not technical and need to understand what they are doing and why. You will document each case thoroughly in our ticketing system so that nothing has to be repeated if the issue returns.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.


• Basic IT knowledge is required, covering common operating systems, networks and devices.


• Troubleshooting experience and a logical, methodical approach are strong advantages.


• Rotating shifts apply.

What We Offer

• Paid technical training and a team that shares knowledge openly and celebrates problem solving.