Subscription Support Specialist – International Technology Project

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an on-site Customer Operations Associate to assist premium subscribers across social, messaging and AI-based services. You will help customers understand their subscription, maximize features, and resolve account or technical questions.

Ideal candidates communicate clearly in English, listen actively, and enjoy solving practical problems in a fast-paced global digital environment. This role offers hands-on experience in a multinational team.

Qualifications

• Fluent English, written and spoken.

Responsibilities

• Provide personalised assistance to premium subscribers.
• Identify the customer's issue and explain the most suitable next steps.
• Resolve common technical and account-related problems.
• Share recurring customer feedback with relevant internal teams.

Skills

Fluent English

Job description

Bring your communication skills to a role where social platforms, messaging and AI-powered tools meet customer care. Help subscribers resolve issues and understand the value of their membership.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Provide personalised assistance to premium subscribers.
• Identify the customer's issue and explain the most suitable next steps.
• Resolve common technical and account-related problems.
• Share recurring customer feedback with the relevant internal teams.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

• Location: Lisbon, Portugal.
• Work model: On-site at the TP Open site.