Technical Customer Support Agent – Subscription Services

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a friendly, detail-oriented customer operations specialist to support subscribers of a premium digital service. You'll help customers understand their memberships, resolve billing or account questions, and guide them through basic troubleshooting in a fast-paced global environment.

This on-site role values clear communication, active listening and a proactive mindset.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset.
• Confidence using computers and digital tools.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Handle enquiries about digital membership, billing and technical functionality.
• Guide users through common troubleshooting steps.
• Explain how features work across the app family.
• Document interactions and identify recurring issues.

Skills

Fluent English

Clear communication

Active listening

Customer focus

Computer literacy

Problem solving

Procedures compliance

Data handling

Job description

From a billing question to a feature that needs explaining, you'll help subscribers find clear answers. Join an on-site Lisbon team focused on helpful, accurate and personalised service.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Handle enquiries about digital membership, billing and technical functionality.
• Guide users through common troubleshooting steps.
• Explain how features work across the supported app family.
• Document interactions and identify recurring issues.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.