Digital Services Customer Experience Representative

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Operations Associate to support subscribers of a premium digital service. You will help customers understand their subscription, manage settings, and resolve account or technical questions while delivering clear, friendly service.

Based on-site at the Lisbon location, you will investigate payment and renewal issues, introduce customers to product capabilities, and follow internal procedures to maintain high service quality.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset.
• Confidence using computers and digital tools.
• Practical problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Help customers navigate subscription settings and manage their membership.
• Investigate issues involving payments, renewals or access to features.
• Introduce customers to relevant tools and product capabilities.
• Maintain service quality and follow internal support procedures.

Skills

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Digital literacy

Job description

Make everyday digital experiences smoother. You'll support subscribers with payments, renewals, plan options and technical questions, helping them use their premium services with confidence.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

• Help customers navigate subscription settings and manage their membership.
• Investigate issues involving payments, renewals or access to features.
• Introduce customers to relevant tools and product capabilities.
• Maintain service quality and follow internal support procedures.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.