Customer Support Advisor – Social and AI Features

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking an on-site Customer Operations professional to assist subscribers of a premium digital service. You will help customers understand subscriptions, maximize features and resolve account or technical questions.

The role emphasizes problem-solving, clear communication, and a customer-focused mindset as you work within an international team in a global digital environment.

Qualifications

• Fluent English, written and spoken.

Responsibilities

• Respond to customer questions by phone, email or chat, depending on the channel assigned.
• Explain product functionality and subscription benefits.
• Support users with payment, plan and account enquiries.
• Follow up on unresolved issues and maintain clear case notes.

Skills

Fluent English

Job description

Enjoy solving problems and explaining technology in a friendly way? Join a team supporting customers with subscription management, account access and features across a connected app ecosystem.

About the role

Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.

What you'll do

Respond to customer questions by phone, email or chat, depending on the channel assigned.

Explain product functionality and subscription benefits.

Support users with payment, plan and account enquiries.

Follow up on unresolved issues and maintain clear case notes.

What you'll need

Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.

Work location and schedule

Location: Lisbon, Portugal.

Work model: On-site at the TP Open site.