English Customer Support Specialist – Fast Resolutions

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Supportive team

Clear targets

Regular feedback

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking customer support representative to assist international customers with billing, account access, and service changes. You will handle inbound calls and live chats, guiding customers to effective resolutions and recording interactions for the team.

We provide structured paid training to help you excel. The role requires fluency in English (C1 or higher) and offers rotating shifts including mornings, evenings, and weekends, with a

Qualifications

• Fluent English at C1 level or higher. Portuguese is an asset but not required.
• Comfortable working rotating shifts, including mornings, evenings and weekends.

Responsibilities

• Handle inbound calls and live chats covering billing, account access, service changes and general product enquiries.
• Record each interaction in the CRM and be coached on balancing quality and efficiency to achieve targets.

Skills

English fluency (C1+)

Customer service experience

Job description

Cross Border Talents in Lisbon is seeking an English-speaking customer support representative to assist international customers with billing, account access, and service changes. You will handle inbound calls and live chats, guiding customers to effective resolutions and recording interactions for the team.

We provide structured paid training to help you excel. The role requires fluency in English (C1 or higher) and offers rotating shifts including mornings, evenings, and weekends, with a