English Customer Support Advisor

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Clear path to progression

Job summary

Cross Border Talents is hiring English-speaking Customer Support Advisors in Porto to answer customer questions by phone and chat, assisting with accounts, billing inquiries and service questions. You will aim to resolve each contact on the first interaction and record details in our CRM.

You will need to be organized, calm under pressure, and genuinely interested in helping people. Training is provided and rotating shifts apply to cover different hours.

Qualifications

• Fluent English at C1 level or higher.
• Previous customer service experience is welcome but not essential; paid training provided.
• Rotating shifts apply.
• Organised, calm under pressure and genuinely interested in helping people.

Responsibilities

• Answer customer questions by phone and chat.
• Help customers with accounts, billing inquiries and service questions.
• Aim to resolve each contact on the first interaction.
• Record every interaction in our CRM and contribute to team knowledge.

Skills

English proficiency

Customer service experience

Organised and calm under pressure

Job description

About the role

We are hiring English-speaking Customer Support Advisors in Porto to answer customer questions by phone and chat. You will help people with their accounts, billing enquiries and service questions, and you will aim to resolve each contact completely the first time. Good customer support is about more than correct answers.

You need to listen, confirm the customer's goal and explain the next steps in a way that feels clear and reassuring. You will record every interaction accurately in our CRM so colleagues can follow the history, and you will contribute to team knowledge by flagging questions that come up often.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Previous customer service experience is welcome but not essential, because we provide paid training that covers our systems, policies and tone of voice.
• Rotating shifts apply.
• You should be organised, calm under pressure and genuinely interested in helping people.

What we offer

• A friendly and supportive team, regular feedback sessions and a clear path to more senior roles.