English Multichannel Customer Service Agent

Cross Border Talents; Porto; On-site; EUR 12,000 - 21,000; Full time

Benefits offered by this job

Full paid training

Job summary

Cross Border Talents in Porto is seeking an English-speaking Multichannel Customer Service Agent to support customers via phone, email and messaging apps, adapting style per channel while maintaining accuracy and care.

No prior experience is required and a structured training programme covers products, systems and service standards from day one, with rotating shifts that include evenings to ensure coverage.

Qualifications

• Fluent English at C1 level or higher.
• Curious and quick to learn new tools.
• Comfortable switching between tasks.
• Rotating shifts, including evenings.

Responsibilities

• Support customers across phone, email and messaging apps.
• Check account details, answer questions fully and close the contact on the first attempt where possible.
• Record every outcome in our CRM so a colleague can continue the conversation.

Skills

Fluent English (C1)

Curious mindset

Quick learner

Multitasking

Tools

CRM software

Job description

About the role

We are looking for an English-speaking Multichannel Customer Service Agent in Porto to support customers across phone, email and messaging apps. Each channel has its own rhythm, so you will adjust your style to suit the customer and the medium while keeping the same standard of accuracy and care. You will check account details, answer the question fully and close the contact on the first attempt wherever you can.

Every outcome must be recorded in our CRM so that a colleague can continue the conversation seamlessly if it comes back. No prior experience is required for this role, because our structured training programme covers our products, systems and service standards from the first day.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• You should be curious, quick to learn new tools and comfortable switching between tasks.
• Rotating shifts apply, including evenings.

What we offer

• Full paid training and a welcoming team that supports your development.