English Customer Care Specialist

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Paid onboarding

Meal vouchers

Clear path to team lead roles

Job summary

Cross Border Talents is hiring English-speaking Customer Care Specialists in Lisbon. You will handle chat and email inquiries related to orders, accounts, billing, and technical issues, delivering warm and professional responses to resolve many cases in a single reply.

When escalation is necessary, you will provide a clear summary to the right team and maintain detailed CRM notes. A path to team lead roles is offered for high performers, with onboarding paid and meal vouchers included.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with good spelling and grammar.
• Fast, accurate typing speed.
• Ability to handle several conversations at once.

Responsibilities

• Read customer messages and respond in a warm, professional tone.
• Resolve inquiries via chat and email where possible.
• Escalate complex cases with a clear summary to the appropriate team.
• Maintain detailed notes in the CRM and contribute to a shared reply library.

Skills

Fluent English (C1+)

Strong written English

Typing speed

Multitasking

Job description

About the role

We are recruiting English-speaking Customer Care Specialists in Lisbon to answer written enquiries across chat and email. Customers reach us when they need help with orders, accounts, billing questions or technical issues, and your written replies often make the difference between a satisfied customer and a lost one. You will read each message carefully, respond with a warm and professional tone, and resolve as much as possible in a single reply.

When a case is too complex for you to close, you will escal it to the right team with a clear summary so the customer does not have to repeat themselves. You will also keep detailed notes in our CRM and help maintain a shared library of replies that the whole team uses.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, good spelling and grammar, and a fast, accurate typing speed are essential.
• You should be able to handle several conversations at once without losing quality.
• Shifts are shift-based and include weekends.

What we offer

• Paid onboarding, meal vouchers, a clear path to team lead roles for people who show strong performance.