English Customer Support Advisor

Cross Border Talents; Covilhã; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Paid training

Career progression

Job summary

Cross Border Talents is recruiting English-speaking Customer Support Advisors in Covilhã to assist international customers by phone and chat, handling billing questions and account enquiries while resolving most issues on the first contact.

You will listen to identify underlying problems, confirm details with customers, and explain solutions clearly. CRM updates keep the team aligned and service levels high. Rotating shifts and a paid training program are provided.

Qualifications

• Fluent English at C1 level or higher.
• Customer service experience is welcome but not essential; training provided.
• Rotating shifts apply.
• Patient, organized and comfortable working with targets.

Responsibilities

• Assist international customers by phone and chat.
• Handle billing questions, account enquiries and general service requests.
• Record interactions accurately in CRM to keep the team aligned.

Skills

English proficiency

Customer service experience

Patience and organization

Target-driven

Job description

About the role

We are recruiting English-speaking Customer Support Advisors in Covilhã to support international customers by phone and chat. You will handle billing questions, account enquiries and general service requests, aiming to resolve each contact fully on the first attempt. Listening carefully is the foundation of this work.

You need to understand the real issue behind a question, confirm it with the customer and then explain the solution in plain, reassuring language. Every interaction must be recorded accurately in our CRM, which keeps the whole team aligned and helps us improve the service.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Previous customer service experience is welcome but not essential, since we provide paid training covering our systems, policies and service standards.
• Rotating shifts apply.
• You should be patient, organised and comfortable working with targets while keeping quality high.

What we offer

• A friendly team, regular feedback and clear opportunities to progress.