English Customer Care Specialist

Cross Border Talents; Porto; On-site; EUR 13,000 - 21,000; Full time

Benefits offered by this job

Paid onboarding

Job summary

Cross Border Talents is seeking a Customer Care Specialist in Porto to deliver high-quality email and chat support to international customers. Your written replies must be accurate, friendly and easy to act on, focusing on clear structure and tone.

You will investigate inquiries using available tools, escalate complex cases with concise summaries, and keep your queue well managed to meet service targets without compromising quality. Shifts include weekends, so reliability on those days matters.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with excellent spelling and grammar.
• Shifts are shift-based and include weekends.

Responsibilities

• Provide high-quality email and chat support to international customers.
• Investigate inquiries using available tools and escalate cases with concise summaries.
• Keep queue well managed and respond within service targets.

Skills

Fluent English (C1+)

Strong written English

Job description

About the role

As a Customer Care Specialist in Porto, you will deliver high-quality email and chat support to international customers. Your written replies need to be accurate, friendly and easy to act on, so you will take care over structure, clarity and tone in every message.

You will investigate each enquiry using the tools available to you, provide a complete answer where possible and escal**ate** cases that need specialist review with a concise summary. You will also keep your queue well managed, responding within our service targets without rushing the quality of your work.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and attention to detail are essential.
• Shifts are shift-based and include weekends, so reliability on those days matters.

What we offer

• Paid onboarding, a collaborative team and opportunities to contribute to reply templates and quality improvements.