English Customer Support Advisor

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Friendly team

Regular feedback

Career progression opportunities

Job summary

Savior Artigos Texteis Lda is hiring English-speaking Customer Support Advisors in Covilhã to assist international customers by phone and chat. You will address billing questions, account inquiries and general service requests, ensuring first-contact resolution where possible.

Training covers our systems, policies and service standards. You will log interactions in the CRM, stay patient, organized and focused on quality while meeting targets and participating in rotating shifts.

Qualifications

• Fluent English at C1 level or higher.
• Paid training covering our systems, policies and service standards.
• Rotating shifts apply.
• Patient, organized and comfortable working with targets while keeping quality high.

Responsibilities

• Support international customers by phone and chat.
• Handle billing questions, account enquiries and general service requests; aim to resolve each contact fully on the first attempt.
• Record every interaction accurately in our CRM to keep the team aligned and improve service.
• Understand the real issue behind a question, confirm it with the customer and explain the solution in plain language.

Skills

Fluent English

Job description

About The Role

We are recruiting English-speaking Customer Support Advisors in Covilhã to support international customers by phone and chat. You will handle billing questions, account enquiries and general service requests, aiming to resolve each contact fully on the first attempt. Listening carefully is the foundation of this work.

About The Role

We are recruiting English-speaking Customer Support Advisors in Covilhã to support international customers by phone and chat. You will handle billing questions, account enquiries and general service requests, aiming to resolve each contact fully on the first attempt. Listening carefully is the foundation of this work. You need to understand the real issue behind a question, confirm it with the customer and then explain the solution in plain, reassuring language. Every interaction must be recorded accurately in our CRM, which keeps the whole team aligned and helps us improve the service.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Previous customer service experience is welcome but not essential, since we provide paid training covering our systems, policies and service standards.
• Rotating shifts apply.
• You should be patient, organised and comfortable working with targets while keeping quality high.

What We Offer

• A friendly team, regular feedback and clear opportunities to progress.