English Customer Care Specialist (Chat & Email)

Cross Border Talents; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid onboarding

Contribute to reply templates

Job summary

Cross Border Talents is seeking a Customer Care Specialist in Covilhã, Portugal. In this on-site role, you will handle customer inquiries via chat and email, ensuring answers are clear, friendly, and actionable.

You will investigate cases using available tools and escalate complex issues with concise, accurate summaries. You will maintain an organized queue and meet service targets while delivering high-quality responses.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with excellent spelling and grammar.
• Fast, accurate typing speed required.

Responsibilities

• Answer written enquiries from customers via chat and email.
• Provide clear, friendly, and complete replies so customers understand next steps.
• Investigate cases with available tools and escalate complex matters with concise summaries.
• Keep the queue organised and respond within service targets.

Skills

Fluent English (C1)

Strong written English

Typing speed

Job description

About the role

As a Customer Care Specialist in Covilhã, you will answer written enquiries from customers across chat and email. Your replies should be clear, friendly and complete, so the customer knows exactly what happens next. You will investigate each case with the tools available to you, provide a full answer where possible and escalate complex matters to the right team with a concise, accurate summary.

Good written communication is central to the role, and you will take pride in writing replies that are easy to read and easy to act on. You will also keep your queue organised and respond within our service targets without sacrificing quality.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and a fast, accurate typing speed are essential.
• Shifts are shift-based.

What we offer

• Paid onboarding and the chance to contribute to reply templates and service improvements.