English Customer Care Specialist

Cross Border Talents; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid onboarding

Chance to improve reply templates

Job summary

Cross Border Talents is seeking a Customer Care Specialist in Covilhã, Portugal. You will respond to customer inquiries via chat and email, ensuring replies are clear, friendly and actionable.

You will investigate each case with available tools and escalate complex issues with concise summaries. Strong written English and fast, accurate typing are essential, and you will keep your queue organized to meet service targets while maintaining quality.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with excellent spelling and grammar.
• Fast, accurate typing with attention to detail.

Responsibilities

• Answer written enquiries from customers across chat and email.
• Provide clear, friendly and complete responses so customers know what happens next.
• Investigate each case with available tools and provide a full answer where possible.
• Escalate complex matters to the right team with a concise, accurate summary.
• Keep the queue organized and respond within service targets without sacrificing quality.

Skills

Fluent English (C1+)

Strong written English

Typing speed

Job description

About the role

As a Customer Care Specialist in Covilhã, you will answer written enquiries from customers across chat and email. Your replies should be clear, friendly and complete, so the customer knows exactly what happens next. You will investigate each case with the tools available to you, provide a full answer where possible and escalate complex matters to the right team with a concise, accurate summary.

Good written communication is central to the role, and you will take pride in writing replies that are easy to read and easy to act on. You will also keep your queue organised and respond within our service targets without sacrificing quality.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and a fast, accurate typing speed are essential.
• Shifts are shift-based.

What we offer

• Paid onboarding and the chance to contribute to reply templates and service improvements.